Shipping policy
SHIPPING POLICY
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Last updated: May 2025
Thank you for shopping with GL-10. Please read our shipping policy carefully before placing your order.
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PROCESSING TIME
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All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
You will receive an email confirmation with your tracking number once your order has been dispatched.
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SHIPPING DESTINATIONS
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We currently ship to the following countries:
- United States (all states except PO Boxes)
- Canada
Note: We are unable to deliver to PO Box addresses in the United States. Please provide a complete physical delivery address at checkout.
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DELIVERY TIMEFRAMES
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Standard Shipping (United States & Canada)
Estimated delivery: 7–15 business days
Please note that delivery timeframes are estimates and not guarantees. Delays may occur due to customs processing, weather conditions, or other factors beyond our control.
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SHIPPING RATES
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Free standard shipping on all orders.
No minimum order required. No hidden fees.
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ORDER TRACKING
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Once your order has shipped, you will receive a tracking number by email. You can use this number to track your order directly on the carrier's website.
Please allow 2–5 business days after receiving your tracking number for tracking information to update in the carrier's system.
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CUSTOMS & DUTIES
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GL-10 ships internationally and some orders may be subject to customs fees, import duties, or taxes upon arrival in your country.
These charges are the sole responsibility of the customer. GL-10 has no control over customs fees and cannot predict their amount.
We recommend contacting your local customs office for more information before placing your order.
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LOST OR DELAYED PACKAGES
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If your package has not arrived within 20 business days of your order date, please contact us at [your email address] and we will investigate the issue with our shipping carrier.
GL-10 is not responsible for packages lost due to incorrect shipping addresses provided at checkout. Please double-check your shipping information before completing your order.
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DAMAGED PACKAGES
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If your order arrives damaged, please contact us within 7 days of delivery at [your email address] with:
- Your order number
- A photo of the damaged item
- A photo of the packaging
We will review your case and offer a replacement or refund at our discretion.
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CONTACT
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For any shipping-related questions, please contact us at:
Email: sami.morris02@live.ca
Website: gl-10.com
Response time: Within 24–48 business hours
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GL-10 — gl-10.com
Quebec, Canada